5% OFF ALL TEAM / GROUP ORDERS OVER 150 PIECES PER STYLE

FAQ

We have a strict NO RETURN policy on all custom orders. When approving your digital proofs, you are agreeing to the terms and conditions of your order. This is a non-verbal agreement that you are happy and ready to bring your order into immediate production. We ONLY accept cancellations on orders if they are processed before production has started. You will still incur a cancellation fee of 20% of your order, and will be automatically billed for your cancellation.

Physical Samples

If you are not confident in signing off on a ‘Digital Proof’ we can offer you a ‘Physical Sample’ for $100.00 (jersey) and/or $125.00 (hooded sweatshirt). Requiring a physical sample will extend your turnaround time from 2-3 weeks or until you have approved the sample for production.

Before initiating a full refund, we will work with you to fix the issue and get you exactly what you initially ordered. Most production reruns can take anywhere from 7-14 days depending on the size and complexity of your order. We take full responsibility on any reruns if we had deemed our production facility or designers were at fault between the proof approval and the final production outcome.

Examples Deemed Necessary for Reprint

The following are subject to correction only after your final roster and digital and/or physical proofs have been approved.

– Incorrect spelling of names, quotes, or wording.
– Missing logos, badges, emblems or branding designs.
– Incorrect template or custom design.
– Manufacturing of wrong collar or sleeve choice.
– Your material selection came out incorrectly.
– Overall color scheme is vastly different then proof approval.

DISCLAIMER: We cannot approve refunds/reprints on all color discrepancies. Our facilities require equipment that use the standard CMYK color palette, not RGB. When sending in logos/branding please make sure all logos were produced in this color profile to insure colors print in the correct tone and grade. If your color schemes, and logo colors are extremely important to your order please send ‘Pantone Color Codes’ for each color you want matched.
You can visit (https://www.pantone.com/color-finder)

Each computer screen is different and can show colors in a different tone/grade. Digital proofs created at our facilities could potentially show up different on your screen(s). Therefore, we highly recommend you send all specific ‘Pantone Color Codes’ to our designers to match correctly. We urge customers to purchase physical samples prior to their needed in-hand dates to insure your order comes out exactly how you imagined within your timeframe.

If approved by management – any and all refunds will take 15-30 days to process depending on your payment method, size of order and seasonal timing.

Shipping & Liability Policy

Once an order leaves our facility and is scanned into your selected courier’s system, Arsenal Customs is no longer responsible for the delivery process.

Delays or issues caused by the following are out of our control and liability:

  • Acts of God
  • Economic Recessions or Collapse
  • International Trade Wars
  • Pandemic or Public Health Emergencies
  • Severe Weather Conditions
  • Lost or Stolen Packages 
  • Carrier Delays

For assistance with lost or delayed shipments, please contact the shipping carrier directly and provide your tracking number for support.

INSURANCE DISCLAIMER 
Insurance is NOT automatically included with orders. If you would like to add insurance, it must be requested and paid for prior to shipment. Please note that USPS and UPS only include up to $100 of coverage on Priority and Ground shipments by default.

We appreciate your understanding and encourage all customers to review shipping options and protection before checkout or final payment.

LIABILITY POLICIES

SIZING: All garments are cut and sewn with a sizing tolerance of 2-3 cm based on our official Arsenal Sizing Charts. Items that fall outside this tolerance may qualify for reprint, reproduction, or a discount depending on the circumstances.

COLOR MATCHING: All colors and inks used in your order were approved by the customer during the proofing process. During this stage, customers are informed that colors may appear differently on digital screens (computers, phones, tablets, etc.) compared to the final printed materials.

Arsenal Customs is only liable for color inconsistencies if the approved colors were selected using:

  • Official Pantone® swatches provided by the customer

  • Arsenal Customs official coded color chart

If you did not supply Pantone swatches or request Arsenal’s coded color references, we cannot guarantee 100% accuracy in color matching between screen previews and final printed materials.

ROSTER & DATA SUBMISSION: Please double-check your submitted roster and order form against the items received. In most cases, discrepancies stem from errors made during the submission process.

If the mistake matches the information provided on your submitted roster and order, Arsenal Customs is not responsible for reprints or reproductions.

To maintain 100% accuracy, we do not edit or modify any customer-submitted rosters or order forms after payment and approval have been received. This ensures that your final product reflects exactly what was approved.

By approving your order, you accept full responsibility for spelling, styles, sizes, and typos – allowing us to focus on delivering top-quality results that make you look your best.

PLEASE NOTE: Arsenal Customs is only responsible for rosters submitted using our Official Arsenal Customs Roster Form provided to every team or group customer.

We are not liable for roster information submitted via SMS text messages, Google Docs, emails, handwritten or mailed documents, screenshots, or any format outside of our required Excel roster spreadsheet.

Our official roster forms are sent via email prior to all bulk orders and are also available for download in the Resource Center on our website. Submitting your roster in any other format may result in errors and does not qualify for reprints or corrections.

Yes. We offer over 100 stock templates, and every template can be fully customized to your needs. Colors, patterns, layouts, logos, text, and graphic elements can all be modified, removed, or rebuilt to meet your requirements.

Please note: Highly detailed or extensive changes may increase digital proof turnaround times and may require additional design fees depending on the scope of the request.

All orders must be paid in full before digital proofs can be created and submitted. This protects original artwork and prevents unauthorized use prior to production.

Digital proofs are typically delivered within 24–72 business hours after payment is received. This timeframe does not include weekends or holidays. Proofs are sent via email or text message to the address or phone number provided on the order.

Physical samples are produced by request only and typically require 10–14 business days, plus an additional 3–7 days for delivery. Physical samples are billed at unit price plus 20% and are subject to approval and availability.

Please note: production does not begin until artwork is approved by the customer and payment has been completed in full. Any delays in approval or payment will result in extended turnaround times.

To ensure the highest print quality and fastest production timelines, we strongly recommend submitting vector-based artwork whenever possible.

Accepted File Formats

  • AI (Adobe Illustrator)

  • EPS (Encapsulated PostScript)

  • SVG (Scalable Vector Graphic)

  • PDF (Vector-based, print-ready)

These formats allow us to maintain sharp detail, accurate scaling, and consistent color throughout the production process.

Not Accepted for Production Use

  • JPG

  • PNG

  • GIF

These file types are typically low resolution and compressed, which can result in poor print quality and production delays.

If accepted vector files are not available, Arsenal Customs can recreate or vectorize artwork as needed under our design service policies. Design services are billed at $35 per hour, with a maximum charge of $100 per image, and will only be performed with customer approval prior to any work being completed.

Please note that digital proofs and production timelines may be delayed until the correct files are received and approved.

Yes. Arsenal Customs is a sister brand of Arsenal Fishing.

As demand for custom apparel and team gear increased, Arsenal Customs was created to focus specifically on custom performance apparel for individuals, teams, clubs, schools, and organizations. While the brands are related, Arsenal Customs operates independently to support a wider range of custom apparel needs beyond tournament fishing.

Dye sublimation is a digital printing process where specially formulated inks are permanently infused into polyester fibers at the molecular level. Rather than sitting on top of the fabric, the ink becomes part of the material itself.

Because the graphics are embedded directly into the fabric, sublimated designs will not crack, peel, or fade over time. This process allows for full-coverage, high-resolution designs while maintaining the fabric’s original breathability, stretch, and performance characteristics.

Dye sublimation is the preferred method for custom performance apparel due to its durability, comfort, and long-term visual clarity.

Yes. Additional items may be added to an existing order and will receive the same pricing tier if the add-on is placed within 7 days of the original order date.

Please note that turnaround time and delivery schedules may change depending on when the add-on is submitted. Add-ons that qualify for the original pricing are only available within the 7-day window. After this grace period, pricing will be adjusted based on current single-item and bulk rates for that year.

All add-on requests must be approved by Arsenal Customs. Production timelines will not begin until artwork revisions are approved and payment for the added items is completed in full.

Turnaround times vary by order. Each project includes multiple variables such as order size, design complexity, special requests, and seasonal demand. These factors determine how long each stage of the process takes, including design, proofing, production, payment and delivery.

Estimated Seasonal Turnaround Times

(Production time only. Shipping time not included.)

  • January 1 through February 28: 6 to 8 weeks

  • March 1 through April 30: 3 to 6 weeks

  • May 1 through August 31: 4 to 6 weeks

  • September through December 31: 3 to 4 weeks

Local customers may request order pickup to reduce delivery time. All pickup orders must be approved and scheduled directly through Arsenal Customs.

Important Reminder:
Orders will not be released for production until final artwork has been approved by the customer and payment has been completed in full. Delays in artwork approval, payment, or scheduling will result in extended turnaround times.

Yes. Arsenal Customs offers fully custom design services for clients who want a completely original look beyond our stock templates.

Each order includes up to 30 minutes of complimentary custom design time when special attention is required. If additional design time is needed, it is billed at $35 per hour, with total design fees capped at $150. Any billable design time will only be performed after client approval, and authorization will be confirmed before work begins.

All custom designs created and paid for are considered the property of the customer for a period of one calendar year. During that time, the design will not be reused for other clients.

After one year has passed, the design may become the property of Arsenal Customs and may be adapted or reused for future customer orders.

Clients who want permanent ownership and exclusivity may purchase full design rights for $250, which includes delivery of the original design files and guarantees the artwork will never be reused.

All custom garments produced by Arsenal Customs include our branding by default. Exterior logo placement is determined by the overall design and may appear on the outside back neck, inside neck line, on a sleeve, or in another discreet exterior location.

If you would like our logo removed from the exterior of the garment, a removal fee applies based on order size:

  • Orders of 1 to 3 pieces: $15 per piece

  • Orders of 4 to 12 pieces: $10 per piece

  • Orders of 13 pieces or more: $5 per piece

Please note that a woven care and material label containing the Arsenal Customs logo is required and is permanently sewn into the inside side seam of the garment. This internal label cannot be removed.

If you would like to add the Arsenal Customs logo to your design instead, logo files are available for download in the Resources section of our website. Logos may be added to designs at no additional charge when provided correctly.

We’ve built Arsenal Customs around efficiency, not shortcuts.

Our pricing advantage comes from long-standing relationships with trusted manufacturing partners, streamlined production workflows, and an in-house design process that eliminates unnecessary overhead.

We focus on high-quality materials, proven construction methods, and smart sourcing,  allowing us to deliver premium custom apparel without inflated markups.

The result is professional-grade performance gear at a price point that makes reorders, team updates, and long-term partnerships more accessible.

The Champions Discount is our way of recognizing competitive success.

Any individual athlete, team, school, or organization that wins an eligible championship while wearing Arsenal Customs gear may qualify for 15% off one future order.

How it applies:

  • Individual win (example: Tim Jones): the 15% discount applies only to that individual’s personal order.

  • Team or school win (example: Armstrong High School): the 15% discount applies to one full team order placed the following year.

Eligibility notes:

  • Championships may include professional, high school, college, or qualifying local tournaments with 100+ competitors.

  • Proof of victory is required. Photo and/or video evidence is required showing custom gear used during victory. 

  • Limit one Champions Discount per customer or team per year.

  • Discount is applied upon request and is not automatic.